They argued that the product should not have been described as "uncapped" if MWEB was monitoring use and terminating connections based on volumes of data consumed. repeated instances of continuous bulk downloads over prolonged periods", and that failure to address this would result in ". The men said they received letters from MWEB warning them they had ". The policy was put in place to ensure the sustained performance of the service for all its customers. MWEB said this contravened the Acceptable Use Policy (AUP) which was part of the contract and which both men agreed to. "This would require an average of 15 hours a day spent downloading at near-maximum speed for the entire month." Gilbert downloaded approximately 300GB worth of data. "This could be interpreted as downloading at near maximum speed (which is not likely) for at least 16 hours each day for the entire month, which is virtually impossible without making use of unattended, automated downloads," MWEB said. MWEB explained to the ASA that Roxo's internet usage for the month of January 2012 had amounted to about 818GB of data. Johannesburg - Two men lost a battle against internet service provider MWEB after claiming the company was misleading customers with its "Uncapped ADSL" offering, the Advertising Standards Authority (ASA) said this week.Īccording to the ASA's ruling on the matter, posted on its website, complainants Ryan Roxo and Joshua Gilbert were abusing the uncapped offering which was affecting the data consumption of MWEB's other customers.
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